1. Introduction

These Terms and Conditions outline the agreement between you (the “Client”) and Ambulance International Scarborough (referred to as “AIS,” “we,” “our,” or “us”) regarding the provision of medical tourism services in Austria. By using our service called MediLink Austria, you agree to abide by these Terms and Conditions.

2. Services Provided 

AIS facilitates medical tourism services by acting as an intermediary between the Client and medical providers in Austria. AIS does not provide direct medical services; instead, we connect you with qualified healthcare providers.

We assist you with the arrangement of consultations, medical procedures, and specific treatment in Vienna, Austria. We can also assist you with accommodation and travel logistics, if required.

We will ask you to complete our medical assessment form and to provide us with any requested documentation (letters from specialists and copies of the investigation tests already done). We need this information in order to be able to provide you an initial medical plan and estimation of costs.

We will also offer a contact point for you throughout your medical journey, including translation of medical documents (with costs covered by yourself) and other communication assistance needed.

3. Medical Procedures and Liability 

All investigations, procedures, medical or surgical treatments are carried out by third-party medical professionals in clinics in Austria. We only assist you in booking medical services with high top qualified medical professionals and certified medical clinics in Austria. You will sign a consent form directly into the Clinic, after you will receive information regarding the types of investigations or treatments you will perform in the Clinic. AIS cannot guarantee the results of any medical  or surgical treatments or be held responsible for any complications, side effects, or negative outcomes arising from any medical procedures performed by the third-party professionals. 

By using MediLink Austria, you acknowledge and agree that:

• AIS is not liable for any diagnosis errors or medical or surgical treatment performed by the third-party medical providers.
• You accept full responsibility to undergo the treatment proposed by the clinic, after direct contact with the medical provider.
• You are responsible for obtaining comprehensive medical travel insurance to cover any unforeseen circumstances, such as complications, post-operative care, or cancellations.

4. Client Responsibilities 

As the Client, you are required to:

• Provide accurate and honest medical history and disclose all relevant medical information to AIS and secondary to the Austrian healthcare provider.
• In order to have the best outcomes, you should comply with the medical provider’s instructions regarding pre- and post-treatment care and follow-up requirements.
• Arrange your travel documentation, such as passports and visas, where necessary.
• Cover all your medical expenses, including any additional investigations or treatments that may become necessary following initial tests and not included in the original plan or cost estimate.  

5. Booking and Payments

• Booking:  In Vienna, to secure a booking for a consultant you need to make an advance payment. This is also applied for some particular investigations, such as PET scans or CT/MRI scans with contrast, when the radiotracer or contrast substance need to be paid upfront. This is because the contrast agent is a specialized material that is prepared specifically for the patient prior to the procedure, ensuring its availability and minimizing waste. Once we receive confirmation from Austrian medical provider, we will confirm your booking details with you and fit all your bookings within the duration of your visit.
  
• Payments:
  We charge you £150 for processing your medical file, finding a suitable provider for your medical needs, and completing your booking, that include your initial medical plan and estimation of costs.
  Payments for medical services and associated medical treatments are to be made directly to the medical provider (abroad clinic).
  In order to secure a booking, sometimes a deposit is required; in this case, AIS will charge you for this, but the whole amount is deducted from the bill for that investigation.
  Payments to AIS can be made via bank transfer only.

6. Cancellations and Refunds

• Cancellations by the Client:
  If you wish to cancel your booking, you must notify AIS in writing. The AIS Fee is not refundable. Cancellations of the appointments will be subject to the terms & conditions of the specific healthcare provider.
• Cancellations by AIS:
  In the unlikely event that AIS needs to cancel or reschedule your treatment due to unforeseen circumstances, we will notify you as soon as possible and offer alternative arrangements or a full refund of AIS service fees.
• Refund Policy:
  Refunds for medical procedures will depend on the policies of the medical provider. AIS is not responsible for refunding any medical treatment costs once services have been rendered.

7. Travel Arrangements
AIS can assist in organizing your travel and accommodation, if requested. Please note that:

• All travel-related arrangements (flights, accommodation, transfers) are subject to third-party provider terms and conditions.
• You are responsible for reviewing your travel itinerary and ensuring it suits your needs and treatment schedule.
• AIS is not responsible for any travel delays, cancellations, or accommodation changes made by third-party providers.

8. Insurance 

AIS strongly recommends that all Clients obtain comprehensive medical and travel insurance before traveling to Austria. Your insurance should cover medical complications, cancellations, delays, emergency medical evacuation, and other unexpected events.

9. Health and Medical Information 

By booking through AIS, you acknowledge that: 

• You have disclosed all relevant medical history, conditions, allergies, and current medications to us and our certified healthcare provider.
• You are fit to travel and undergo the medical treatment you have booked, as confirmed by our healthcare provider.
• You understand the risks involved in the treatment and accept responsibility for any complications or medical issues that may arise.

10. Confidentiality and Data Protection 

AIS complies with all relevant data protection regulations, including the General Data Protection Regulation (GDPR). We are committed to protecting your personal and medical information.

• Your personal and medical data will be shared only with a specific medical provider based on your medical needs, to ensure you receive the care you need.
• AIS will not disclose your information to third parties without your explicit consent, except where required by law.

11. Limitation of Liability
AIS acts as a facilitator between the Client and third-party medical providers. As such, we cannot be held responsible for:

• The outcomes or results of any medical  or surgical treatment.
• Any injury, loss, or damages caused by the actions or omissions of the medical providers.
• Any issues arising from travel or accommodation (other third-party services).

By agreeing to these Terms and Conditions, you waive any claims against AIS for damages, losses, or expenses related to your medical or surgical treatment or travel.

12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from this agreement will be resolved in the courts of England and Wales.

13. Amendments
AIS reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website and communicated to Clients as necessary.

14. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:

Ambulance International Scarborough
Website: www.ambulanceinternational.co.uk
Email: office@ambulanceinternational.co.uk
By booking and using MediLink Austria, you agree to these Terms and Conditions.