Ambulance International Scarborough consistently aims to achieve high standards through continuous feedback and reflective practice as well as self-development and lifelong learning for our staff.
We aim to obtain a 100% satisfaction rate for our patients or contractors. This is because we are committed to ensure that our staff is up-to-date regarding medical knowleadge and practice as per latest JRCALC guidelines. We are also committed to have a well maintained fleet and well equipped ambulances. We promote an open culture to empower all staff to deal with patients concerns/complaints informally at th epoint of service delivery.
For us, patient feedback is essential to improve the servic
Tell us more… es we are providing. Please complete the form below and include as much information as possible.
Whilst continuously striving to improve services, the AIS accepts that causes for concerns/complaints can arise. If a patient or their family want to proced with a formal complaint, this can be done in any of the following ways:
AIS will acknowledge the receipt of a your complaint within 3 working days. AIS will investigate in details your complaint and provide you a formal response within 20 working days.
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